Legal & Safety Hub
Every policy, disclosure, and safety standard TD Service LLC operates under — in one place, written in plain English. Pick the one you need or call us with any question.
For Customers
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Privacy Policy
What we collect, why, who sees it, and the rights you have under CCPA, CPRA, VCDPA, COPPA, and TCPA.
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Terms, Refund & Shipping
Service terms, the 7-day property-damage claim window, refund tiers, arbitration, and class-action waiver (with 30-day opt-out).
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Quick Refund Reference
Three-tier policy at a glance: eligible, limited, and not-eligible — plus photo-evidence and chargeback rules.
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Accessibility Statement
WCAG 2.1 AA effort, contact path for accommodations, service-animal welcome, and how we adapt in-person work.
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Non-Discrimination & Equal Service
Illinois Human Rights Act protected classes, our service-refusal grounds, and how to file a complaint.
Your Rights — Plain English
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Texts & Calls
We only call/text about your job unless you opt in to marketing SMS at booking. Reply STOP at any time. Reply HELP for help.
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Card Data
We don't store your full card number — only the last 4 digits for the receipt. All card processing is handled by PCI-DSS providers (PayPal, Clover).
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Delete Your Data
You can request a copy or deletion of the personal data we have on you. Email contact@tdservicellc.com and we respond within 30 days.
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Disputes
Most disputes are handled by direct conversation. If not, arbitration (Peoria County, IL) or small-claims court for amounts under $5,000. You have a 30-day opt-out window for arbitration.
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If We Damage Property
Tell us within 7 days, send a photo. We repair, replace, or reimburse up to the lesser of actual cost, $2,500, or 3× the job price. We coordinate with your insurer if it's more.
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Right to Refuse / Be Refused
We may refuse a job only for neutral reasons (safety, capacity, licensing, conduct, payment). Never for who you are.
Questions about anything on this page?
Call or text (309) 460-3999 · Email contact@tdservicellc.com
TD Service LLC is a single-member Illinois limited liability company, based in Peoria, IL. Owner-operated. We are not a 501(c)(3). The LLC's scope is contract waste and debris hauling and the retail sale of goods. We do not offer plumbing, electrical, roofing, HVAC, pest control, lawn care, or general home services, and we do not broker or refer for those services. Customers needing those trades should engage them directly.
External Resources
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IL Dept. of Human Rights
File a discrimination complaint with the state. dhr.illinois.gov
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IL Dept. of Labor
Worker-safety complaints, wage claims, classification questions. labor.illinois.gov
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CFPB — Consumer Protection
Federal consumer-finance complaints and your FCRA rights summary. consumerfinance.gov
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FTC
Federal complaints for refunds, deceptive practices, and unsolicited marketing. ftc.gov